Compliance & Quality Assurance Manager

Department: Compliance

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Help Build Systems That Support Excellence

Breakthrough Developmental Services is seeking a detail-oriented and highly organized professional to serve as our Compliance & Quality Assurance Manager. This position plays a critical role in ensuring the organization maintains compliance with applicable laws, regulations, accreditation standards, and contractual requirements while supporting continuous quality improvement throughout the organization.

The ideal candidate enjoys research, policy development, problem-solving, and creating systems that promote accountability and organizational excellence. Candidates with experience in applied behavior analysis, healthcare administration, compliance, quality assurance, accreditation, legal studies, or related fields are encouraged to apply.

Minimum Qualifications

• Must be at least 18 years of age
• Bachelor’s degree required
• Strong written and verbal communication skills
• Ability to organize, analyze, and manage complex information
• Ability to maintain confidentiality and exercise professional judgment

Preferred Qualifications

• Experience with applied behavior analysis (ABA)
• Experience with healthcare compliance, accreditation, credentialing, or quality assurance activities
• Experience with policy and procedure development
• Experience participating in audits or regulatory reviews
• Background in law, legal studies, healthcare administration, public administration, or a related field
• Experience with contract review and negotiations
• Supervisory or project management experience

Primary Responsibilities

Regulatory Compliance

• Monitor and review COMAR, The Annotated Code of Maryland, and other applicable laws and regulations affecting organizational operations
• Assist the organization in maintaining compliance with all applicable regulatory requirements
• Research and interpret regulatory changes and communicate their impact to leadership

Accreditation & Credentialing

• Coordinate and maintain accreditation and credentialing activities
• Prepare, review, and submit documentation required by insurance companies, accrediting organizations, and regulatory agencies
• Maintain records related to accreditation, credentialing, and compliance activities

Quality Assurance

• Oversee the organization’s Quality Assurance Program
• Monitor quality indicators and support continuous improvement initiatives
• Assist with the development and implementation of organizational performance improvement activities

Audits & Corrective Actions

• Serve as the primary contact for internal and external audits
• Coordinate audit preparation activities and documentation reviews
• Develop, monitor, and evaluate corrective action plans
• Assist departments with implementing corrective actions and process improvements

Policy Development

• Draft, revise, and maintain organizational policies, procedures, and guidelines
• Support leadership in developing systems that promote compliance and operational effectiveness

Additional Responsibilities

• Participate in organizational planning and improvement initiatives
• Support leadership with special projects and compliance-related activities
• Perform other duties as assigned

Application Requirements

A complete application packet must include:

• Employment application
• Resume
• Cover letter

In your cover letter, please describe:

• Your experience with applied behavior analysis and related training
• Your experience with compliance, quality assurance, accreditation, or regulatory activities
• Your experience writing policies, procedures, or organizational guidelines
• Any experience participating in audits or corrective action processes
• Your experience with legal studies, contract review, or negotiations
• Your salary expectations

Benefits

• Credit union access
• Discounted tuition opportunities through partner educational institutions (restrictions may apply)
• Opportunity to help shape and strengthen a growing organization dedicated to serving individuals with developmental disabilities and their families

Additional Information

• This position is part-time with the potential to transition to full-time.
• A satisfactory background investigation is required, including reference checks, education verification, and State, County, and FBI criminal background checks.
• All required organizational training must be completed.
• Resumes submitted without a cover letter will not be considered.

For additional information about employment with Breakthrough Developmental Services, please visit our Human Resources FAQ page.

Health & Safety

To help protect the health and safety of the individuals and families we serve, all visitors entering our office are required to follow current health and safety protocols, including mask requirements. Additional information is available on our Safer Office Protocols page.

Ready to Apply?

If you are passionate about quality, compliance, and continuous improvement, we encourage you to apply today.

To be considered for this position, please submit:

• Employment Application
• Resume
• Cover Letter

Applications may be submitted through our online employment portal:

Apply Now: https://bdshelps.com/application/

Want to learn about future opportunities? Join our Job Announcements List to receive updates about new openings at Breakthrough Developmental Services.